The Privacy statement is part of the use of the website

The privacy of internet users is of great importance to our company. The success of our business depends on our ability to maintain trust of our users. In this section you will find information regarding the commitment of Grupo Ruz, S.A. de C.V. for protecting the privacy of users ensuring the privacy of the use of information on the Internet.

Grupo Ruz, S.A. of C.V. maintains the commitment to adhere to the applicable policies of the Law on Data Protection.


The location of Grupo Ruz, S.A. de C.V. is Av. Pirules S/ N Lot 125 B3, Colonia San Martín Obispo Tepetlixpa, Cuautitlán Izcalli, Estado de México, México 54763. Our Information Privacy area is responsible for the protection of personal information of users and customers of Grupo Ruz S.A. de C.V. Our personal information protection officers are Carla Paz and / or Edna Padilla, and they can be located at the same address and you can contact them on the phone at no cost 01 800 0626789, or on the phone 5010-5581, as well as in the mail email


The information collected is for the following primary purposes: (i) Answering doubts, complaints and suggestions, via email (ii) Identifying the origin of the visit by having access to our online services; (iii) Generate statistical reports; (iv) Identify your habits and preferences to offer our products and services; and (v) To comply with applicable law, as well as to requirements of federal and local authorities.

We inform you that if you do not agree with the transmission mentioned here, you may express your refusal to process your personal information within a period of not more than five (5) business days after giving your consent to this Privacy Statement. In these cases, your personal information will be placed on an Exclusion List, in which only persons authorized by Grupo Ruz, S.A. de C.V. have access to your personal information . If you require more information, you can request it by sending an email to the following email address: or by requesting it in writing to the address located at Av. Pirules s / n Lot 125 B3, San Martín Bishop Tepetlixpa, Cuautitlán Izcalli, Estado de Mexico CP 54763.


Grupo Ruz, S.A. de C.V. does not sell, rent or give to third parties personal information that they send us at the moment of registration or at the moment of making transactions with our servers.

By submitting content from our site, we do not collect any personally identifiable information from the user, such as your name, address, phone number, date of birth, sex or email without your prior acceptance. We do collect some non-personal information about you, such as the server on which your computer is registered or the type of browser (for example: Google Chrome, Firefox, Internet Explorer). The information collected from your visits is used for marketing purposes and to measure the effectiveness of our promotions and the website in general.

Also, Grupo Ruz S.A. de C.V. will inform the user what type of information we collects, how we stores them, the purpose of the file, how we protects them, the extent of our confidentiality commitment and the rights that we holds as the information holder.


Grupo Ruz S.A. de C.V., implements administrative, technical and physical security measures to protect your personal information, which we also require are complied with by the service providers we hire, including services provided by subsidiaries or related companies.

The security and confidentiality of the information that users provide when registering on our website will be protected by a secure server under the Secure Socket Layer (SSL) protocol, so that the information sent will be transmitted encrypted to ensure its safeguard, likewise, it guarantees that the information that the users send us, is only shared between your computer and our server. This information that we ask our users, is to contact them to keep them informed in their case, about our promotions, new product announcements and seasonal discounts on some of our products, all with the aim of maintaining a service to our customers of excellent quality.

Grupo Ruz S.A. de C.V. makes available to you through your account on the site the information we have stored about users. This information includes contact information such as: name and surname of the contact, telephone, date of birth, sex, email, business name, shipping address and billing, which may also be required by other means by users, For this purpose, the identity of the applicant to whom the information we have stored will be sent, in case you can not be accessed through our portal, will be verified first and will be deleted / modified when you so request.


For sending newsletters with electronic information about our products, Grupo Ruz S.A. de C.V., will include the forms of contact, including the physical address, electronic address and telephone number of the company. Also Grupo Ruz S.A. deC.V. it does not send unsolicited communications and in each shipment it makes available to them elements to not continue receiving such communications. Our information bases are not shared with third parties unless requested by the judicial authority.


Grupo Ruz S.A. de C.V., along with thousands of sites, uses cookies to enhance your Web experience, the cookies we use can not be used to determine personally identifiable information from you and can not damage your system or files in any way.

If you have additional questions, please contact us.

We recommend that you review these privacy statement from time to time, because Grupo Ruz S.A. de C.V., can update them at any time.

The privacy statement must inform about the mechanisms offered by the responsible party so that the owner can limit the use or disclosure of their personal information, as well as how to implement them, such as transfers that have been previously consented, disable cookies or web beacons, or the options to stop receiving promotional messages, to name a few.


You can go to Grupo Ruz, S.A. de CV, in case you want to limit the use or disclosure of your personal information to stop receiving information on offers, promotions and advertising of products and services by sending your request to the area of ​​"Information Privacy", through the account of email or, requesting it in writing, to the address located in Av. Pirules s / n Lot 125 B3 San Martín Obispo Tepetlixpa, Cuautitlán Izcalli, Estado de México, Mexico, 54763.


As a holder of personal information , you may exercise the ARCO Rights (Access, Rectification, Cancellation and Opposition to the processing of your personal information ), or revoke the consent you have given to Grupo Ruz, S.A. de CV, for the treatment of your personal information , sending your request, directly to the area of ​​"Privacy of Information " through the email account: or, requesting it in writing, to the address located in Av. Pirules s / n Lot 125 B3 San Martín Obispo Tepetlixpa, Cuautitlán Izcalli, Estado de México, México, 54763. Said application must contain at least: (a) name and address or other means to communicate the response to your request; (b) documents proving their identity or, where appropriate, legal representation; (c) a clear and precise description of the personal information in respect of which ARCO's rights are requested to be exercised, (d) the express statement to revoke their consent to the processing of their personal information and therefore, not to use ; and (e) any other element that facilitates the location of personal information.

Once your request has been submitted, the "Information Privacy" area will notify you in a maximum period of 20 business days, counted from the date on which the request was received, the response of the same. In case of requesting more information and / or necessary documentation, the "Privacy Information " area will contact you within 5 business days from the date of receipt of your request, so you will have 10 days after this communication, to meet this requirement. Otherwise your request will be deemed not submitted.

The terms and deadlines indicated in the previous paragraphs may be extended once only if necessary and must be notified through the means of contact established, indicating the reasons for such extension, in accordance with Law on Data.

The revocation and exercise of ARCO Rights will be free, as well as reproduction in simple copy or sending by email.


This Privacy Statement / Confidentiality is subject to the terms and conditions of all the websites of Grupo Ruz, S.A. de C.V., which constitutes a legal agreement between the user and Grupo Ruz, S.A. de C.V.
brIf the user uses the services on any site of the Grupo Ruz S.A. de C.V., means that you have read, understood and agreed to the terms set forth above. If you do not agree with them, the user shall not provide any personal information or use the services of Grupo Ruz S.A. de C.V.

Date of last update: 12/11/2019


We reserve the right to make changes or updates to this privacy statement at any time, to take care of new legislation or case law, internal policies, new requirements for the provision or offer of our services or products and market practices.

These changes will be available on our website in the Privacy Statement section.

The date of the last update to this privacy statement: 12/11/2019.